Are your guards suffering from information overload (TMI)?
novaepos | Posted on |

What is information overload and are your guards suffering from it?
Information overload occurs when people get overwhelmed by the amount of information presented, which might affect the way they respond to problem-solving and dealing with issues.
Your guards may be using systems that have too much information available. These may include mobile applications built for deailing with incidents.
Your new mobile app for guards is all set up and running…how can infomration overload occur?
Your customers are really pleased with the activity reports they’ve been receiving each day; so why is everyone at your company so miserable?
Many mobile apps ask your guards to remember code numbers for reporting activity, and others have your guards wading through menu after menu to get to the page necessary for them to do their job. Some systems even require Guards to make decisions that may not apply to the current situation. How do you satisfy your customers and keep your staff happy at the same time?
Real-Link captures and delivers the information you need, when and where you need it, and most importantly, how you need it every time.
Real-Link’s user interface can be easily tailored to meet the needs of a particular customer, a specific type of round patrol, and even an individual guard post. From basic touch-and-go patrols to alarm responses identified via GPS, to detailed facility or equipment inspections, Real-Link can be tailored to meet any situation, without burdening your staff with unnecessary information, or out-of-place requests.
Let us know in the comments below how you deal with information overload.

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