Software Technology • Nova Epos | EPOS Solutions & SaaS Workflow Management https://novaepos.com Custom software solutions Thu, 31 Jul 2025 12:07:46 +0000 en-GB hourly 1 https://wordpress.org/?v=6.9.4 Boost Workplace Efficiency: Switching to Apps for Daily Tasks https://novaepos.com/boost-workplace-efficiency/?utm_source=rss&utm_medium=rss&utm_campaign=boost-workplace-efficiency https://novaepos.com/boost-workplace-efficiency/#respond Sun, 03 Mar 2024 11:17:00 +0000 https://realtimedc.gherkindesign.co.uk/?p=505 Apps have become an integral part of our daily lives, simplifying tasks from managing bank accounts to ordering food and adjusting home thermostats. With the widespread use of smartphones, the convenience of accessing information and services with a simple touch or swipe has become second nature. However, the integration of apps into professional settings remains […]

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Apps have become an integral part of our daily lives, simplifying tasks from managing bank accounts to ordering food and adjusting home thermostats.

With the widespread use of smartphones, the convenience of accessing information and services with a simple touch or swipe has become second nature. However, the integration of apps into professional settings remains underutilised, presenting a significant opportunity for workplace efficiency.

While many familiar apps like email, receipt management, and email marketing tools are already in use by millions, there exists a vast array of untapped potential for apps to streamline various workplace tasks. One such area ripe for improvement is the management of checklists and inspections.

Traditionally, checklists and inspections are conducted using pen and paper, resulting in cumbersome processes and often leading to lost or mishandled documents.

By transitioning to app-based solutions, organisations can eliminate these inefficiencies and enhance productivity. Modern apps offer diverse functionalities, allowing for seamless digital documentation of inspections, eliminating the need for physical paperwork and reducing environmental impact.

Another area primed for optimisation is form filling. In various workplace contexts, from employee onboarding to client intake processes, forms are a staple requirement. Leveraging apps for form filling not only accelerates the process but also enhances professionalism by ensuring accurate and organised data collection.

Contexts in which you fill in forms

These examples underscore just a fraction of the potential benefits that app integration can bring to workplaces. From enhancing efficiency and speed to fostering a more professional image, the advantages are numerous.

If you’re interested in exploring how our solutions can empower your business by leveraging app technology for these tasks and more, we invite you to reach out for further information. Let’s unlock the full potential of your workplace together.

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]]> https://novaepos.com/boost-workplace-efficiency/feed/ 0 How do we ensure the Real-Link application is secure? https://novaepos.com/how-do-we-ensure-the-real-link-application-is-secure/?utm_source=rss&utm_medium=rss&utm_campaign=how-do-we-ensure-the-real-link-application-is-secure https://novaepos.com/how-do-we-ensure-the-real-link-application-is-secure/#respond Mon, 25 Apr 2022 10:36:28 +0000 https://novaepos.com/?p=68540 Ways to ensure our application is secure: QR and URLs Real-Link application is custom-built for each business and we use QR codes & unique URLs when we send the application over to you for downloading it securely. Tracking We keep track of the number of installations on different device types for every customer. Unique logins […]

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Ways to ensure our application is secure:

QR and URLs

Real-Link application is custom-built for each business and we use QR codes & unique URLs when we send the application over to you for downloading it securely.

Tracking

We keep track of the number of installations on different device types for every customer.

Unique logins

We provide individual logins for different access levels for both mobile and web users. This includes logins for your customers who can have minimal access for viewing the reports.

Testing

We preinstall, test and load the application for customers who purchase mobile devices from us.

Updates

Our developers update the Real-Link cloud-based software regularly.

Learn more

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]]> https://novaepos.com/how-do-we-ensure-the-real-link-application-is-secure/feed/ 0 How can a management software system help you streamline your security services? https://novaepos.com/how-can-a-security-management-software-system-help-you-streamline-your-security-services/?utm_source=rss&utm_medium=rss&utm_campaign=how-can-a-security-management-software-system-help-you-streamline-your-security-services https://novaepos.com/how-can-a-security-management-software-system-help-you-streamline-your-security-services/#comments Mon, 04 Apr 2022 14:57:31 +0000 https://novaepos.com/?p=22242 What is a management software system for security? A security management software system is a cloud-based solution used for managing security staff and operations. The software is usually installed on mobile devices that security guards carry around to record useful details about the premises they patrol. The system will make the information that has been […]

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What is a management software system for security?

A security management software system is a cloud-based solution used for managing security staff and operations. The software is usually installed on mobile devices that security guards carry around to record useful details about the premises they patrol.

The system will make the information that has been recorded available on a back end web portal which can be accessed remotely on a desktop device using unique logins for each staff member.

management software system

How can a management software system help your security company?

  • by making you aware of incidents as they happen to be able to deal with these effectively
  • by organising your data and keep information secure
  • by offering you the ability to send reports to customers in real-time which increases efficiency and improves customer service
  • by providing you with the ability to monitor employee activity such as attendance, logs, reports, and communicate with them at anytime from anywhere: storing, accessing, amending and adding site & employee data remotely, sending messages and instructions to employees
  • by helping you automate processes i.e. incident happens>incident is reported> you get a PDF report about it in real-time- it's that simple
  • by improving the safety of guards through lone worker functionality

Are you already implementing these techniques using a piece of software within your company? Contact us to learn how we can help!

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]]> https://novaepos.com/how-can-a-security-management-software-system-help-you-streamline-your-security-services/feed/ 1 Improve your business response times with Real-Link https://novaepos.com/improve-business-response-times-with-real-link/?utm_source=rss&utm_medium=rss&utm_campaign=improve-business-response-times-with-real-link https://novaepos.com/improve-business-response-times-with-real-link/#respond Fri, 25 Feb 2022 09:50:00 +0000 https://novaepos.com/?p=984 Improve business response times using a simple solution How do you deal with issues? Many businesses base their reputations on their ability to deal with issues when they arise, in a quick and efficient manner. If a member of your team discovered an issue and needed to report it quickly, would you have an easy […]

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Improve business response times using a simple solution

How do you deal with issues?

Many businesses base their reputations on their ability to deal with issues when they arise, in a quick and efficient manner. If a member of your team discovered an issue and needed to report it quickly, would you have an easy way to deal with is? Here is how you can improve your businesses response times with Real-Link. By using the app, your employees can now complete a report which is instantly sent to the relevant person or department. No more ringing around departments, wasting time hanging on the end of a phone. No more scrolling through data to see what the report was about, or worse still, not dealing with the issue until a later time/date.

The perfect solution

Using the standard Real-Link mobile app, employees can fill in easy to use reports on the phone to record an incident, maintenance issue, staff no-show or anything else where you would need instant notification. This is sent immediately to the correct department or person based on who filled the report in, the location and which report it was. Within seconds of the report being completed, the relevant person/department is notified and action can then be taken to rectify the situation.

Reports are very simple and easy to use. This ensures that the reporting member of staff does not spend too long completing it. If more information is required, forms can be developed further. Real-Link can be fully customised to your requirements.

Full review of your staff operations

In addition to the instant alarms, Real-Link can also be set to email reports to key members of staff (or customers) on a daily or weekly basis, enabling you to see what has (or hasn’t) been done by who, when and where.

Real-Link can help streamline your business communications fast and in a way that does not take up too much of your employees’ time. Many businesses have already saved time and money replacing more traditional methods with Real-Link’s quick and easy to use instant notifications.

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]]> https://novaepos.com/improve-business-response-times-with-real-link/feed/ 0 Reasons why digital reporting is part of the incident response process https://novaepos.com/reasons-why-is-digital-reporting-now-part-of-the-incident-response-process/?utm_source=rss&utm_medium=rss&utm_campaign=reasons-why-is-digital-reporting-now-part-of-the-incident-response-process https://novaepos.com/reasons-why-is-digital-reporting-now-part-of-the-incident-response-process/#respond Thu, 13 Jan 2022 11:01:05 +0000 https://novaepos.com/?p=20282 How can digital reporting help improve the incident response process? Digital reporting is quick and reliable delivering real-time data transfer. It promotes innovation having loads of useful features such as automated reports and time & attendance tracking. It is flexible when it comes to capturing details: images, text, video. It is efficient in terms of […]

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How can digital reporting help improve the incident response process?

Digital reporting is quick and reliable delivering real-time data transfer.

It promotes innovation having loads of useful features such as automated reports and time & attendance tracking.

It is flexible when it comes to capturing details: images, text, video.

It is efficient in terms of data handling and storing information.

Why is digital reporting part of incident response process

Our Real-Link digital reporting system...

Real-Link patrol system

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]]> https://novaepos.com/reasons-why-is-digital-reporting-now-part-of-the-incident-response-process/feed/ 0 VAT RATES TO CHANGE AGAIN AND AGAIN https://novaepos.com/vat-rates-to-change/?utm_source=rss&utm_medium=rss&utm_campaign=vat-rates-to-change https://novaepos.com/vat-rates-to-change/#respond Mon, 19 Jul 2021 10:35:00 +0000 https://novaepos.com/?p=5835 EIGHT MORE MONTHS BEFORE RETURN TO NORMAL – TIME TO PAY IT FORWARD July 2020 saw the almost unprecedented situation of VAT rates being slashed to 5% within the hospitality and leisure sectors. This move by the Chancellor, was initially set to run until mid-January, however, was extended to the end of March, mainly due […]

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EIGHT MORE MONTHS BEFORE RETURN TO NORMAL – TIME TO PAY IT FORWARD

July 2020 saw the almost unprecedented situation of VAT rates being slashed to 5% within the hospitality and leisure sectors. This move by the Chancellor, was initially set to run until mid-January, however, was extended to the end of March, mainly due to continued lockdowns, and once again until the end of September 2021.

With an interim bump in rates returning to 12.5% in October until the end of March 2022 and then back to the pre-Covid rates of 20%.

VAT Rates

VAT is the third-largest generator of revenue for the Government, so on the face of it a huge deduction, the only comparable one, almost fifty years ago in the financial crises of the mid 1970s, but in actuality, with the number of businesses closed or partially operating the effective loss to HMRC is not that big, (if an estimated £3bn) is not that big, compared to the other Covid related expenditure and support measures?

For many hospitality businesses, they decided not to pass on the reduction to their customers and instead retain the additional bonus revenue, however, we are aware of some Council operated concessions, chose to pass on the reduction as a saving to their customers and it was widely reported that leading hospitality chains and Quick Service Restaurants did the same.

Due to demand, many holiday accommodation operators have also decided to hold on to this windfall, through their pitch fees for caravans and tents, even though they have not been as badly affected as hotels and attractions, let alone the majority of late-night businesses that have been closed since last March.

So, as we move into the autumn and winter months, will more businesses retain the additional margin or choose to reward their customer base?

The Chancellor’s original stated aim was to protect jobs and stimulate the beleaguered hospitality and leisure sectors, by allowing businesses to offer discounts to customers, but further Covid restrictions and lockdowns, prevented that happening, hence the extensions.

Is it time to pay this forward as intended, especially, as there will many no longer receiving furlough payments?

What was on the face of it a very good intention and stimulus, really hasn’t proven to be effective at all.

For the businesses receiving this benefit there are two rate changes between now and April 2022, is this something that takes you hours to do or does your EPOS system supplier do this for you automatically or a chargeable event?

Have the discounted rates been of benefit to your business and have you passed on any savings to your customers?

Contact us

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]]> https://novaepos.com/vat-rates-to-change/feed/ 0 Reduce risk associated with lone working using a simple tool https://novaepos.com/reduce-risk-associated-with-lone-working/?utm_source=rss&utm_medium=rss&utm_campaign=reduce-risk-associated-with-lone-working https://novaepos.com/reduce-risk-associated-with-lone-working/#respond Tue, 06 Jul 2021 12:58:50 +0000 https://novaepos.com/?p=5753 Reduce the risk associated with lone working using a lone worker protetion solution In this article we will discover how to reduce the risk associated with lone working using a simple tool that will help reduce insurance costs. There are many scenarios where lone working is required; some examples of these include securing premises as […]

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Reduce the risk associated with lone working using a lone worker protetion solution

In this article we will discover how to reduce the risk associated with lone working using a simple tool that will help reduce insurance costs.

There are many scenarios where lone working is required; some examples of these include securing premises as a guard and doing maintanance or cleaning work on a remote site.

Employers’ liability insurance is a legal requirement that covers you and your business for compensation costs from employee claims. During 2019-2020 there were 79 027 successful insurance claims in the UK as NimbleFins reports.

In the security world, liabilities can be more frequent as guards are predisposed to an increased safety risk due to lone working, compared to other industries.

Therefore, in order to reduce some of the risks associated with lone working, deal with incidents quicker and possibly reduce the cost of insurance you can acquire a lone working protection solution that helps you monitor your guards remotely.

In the event of an emergency, it is a good idea to have a panic button or device that your lone worker can use or to have set up an alarm when patrols are missed.

Lone working solution features on Real-Link software

Additionally, it is necessary to demonstrate sensibility to risk by offering adequate training & conducting regular risk assessments.

 Tell us about your company and what do you currently do to protect your lone workers.

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Click here to find out how Real-Link can improve business response times.

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]]> https://novaepos.com/reduce-risk-associated-with-lone-working/feed/ 0 Are your guards suffering from information overload (TMI)? https://novaepos.com/are-your-guards-suffering-from-information-overload/?utm_source=rss&utm_medium=rss&utm_campaign=are-your-guards-suffering-from-information-overload https://novaepos.com/are-your-guards-suffering-from-information-overload/#respond Tue, 11 May 2021 12:26:54 +0000 https://novaepos.com/?p=1556 What is information overload and are your guards suffering from it? Information overload occurs when people get overwhelmed by the amount of information presented, which might affect the way they respond to problem-solving and dealing with issues. Your guards may be using systems that have too much information available. These may include mobile applications built […]

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What is information overload and are your guards suffering from it?

Information overload occurs when people get overwhelmed by the amount of information presented, which might affect the way they respond to problem-solving and dealing with issues.

Your guards may be using systems that have too much information available. These may include mobile applications built for deailing with incidents.

information overload

Your new mobile app for guards is all set up and running…how can infomration overload occur?

Your customers are really pleased with the activity reports they’ve been receiving each day; so why is everyone at your company so miserable?

Many mobile apps ask your guards to remember code numbers for reporting activity, and others have your guards wading through menu after menu to get to the page necessary for them to do their job. Some systems even require Guards to make decisions that may not apply to the current situation. How do you satisfy your customers and keep your staff happy at the same time?

Real-Link captures and delivers the information you need, when and where you need it, and most importantly, how you need it every time.

Real-Link’s user interface can be easily tailored to meet the needs of a particular customer, a specific type of round patrol, and even an individual guard post. From basic touch-and-go patrols to alarm responses identified via GPS, to detailed facility or equipment inspections, Real-Link can be tailored to meet any situation, without burdening your staff with unnecessary information, or out-of-place requests.

Let us know in the comments below how you deal with information overload.

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]]> https://novaepos.com/are-your-guards-suffering-from-information-overload/feed/ 0 How to effectively transform your alarm response process? https://novaepos.com/transform-your-alarm-response-reporting/?utm_source=rss&utm_medium=rss&utm_campaign=transform-your-alarm-response-reporting https://novaepos.com/transform-your-alarm-response-reporting/#respond Mon, 24 Aug 2020 08:55:35 +0000 https://novaepos.com/?p=979 Is your current alarm response process overwhelming? Are you tired of all of the paperwork you need to complete for an alarm response? Do your employees spend much longer than you would like them to fill in paperwork? Would you like a quick and easy way to complete, store and present your incident reports? If […]

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Is your current alarm response process overwhelming?

Are you tired of all of the paperwork you need to complete for an alarm response? Do your employees spend much longer than you would like them to fill in paperwork? Would you like a quick and easy way to complete, store and present your incident reports? If this is the case, read on about how Real-Link can help you.

How can Real-Link help you transform your alarm response process?

Real-Link is an easy to use app that runs on a mobile device. Fully customisable, Real-Link can display all of your current paper-based forms for alarm response to be filled in on-site, on the mobile phone. This is made simple with the use of drop-down lists and tick boxes to select from. All data is captured electronically meaning no paper forms to mess about with. Photos and video can also be captured.

As well as the report form, Real-Link also acts as a proof of attendance system, recording the exact time and date that your employee arrived on site, and the time they left. This information can be sent to your client to help with invoicing queries.

Key codes or alarm codes can be stored within the Real-Link system and requested when on site. These are stored and sent to the phone in a secure way meaning there is no more need to carry codes in an insecure way. Once the security officer locates himself on site, questions that are specific for that site can be displayed to be filled in. No more generic forms for all sites.

Once the report has been completed, it can be emailed straight to the relevant parties, as well as the control room, to inform them that the officer is leaving the site.

To see a demo or have a free of charge trial of the alarm response keyholding app, please contact us on info@novaepos.com or 01243 855700.

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]]> https://novaepos.com/transform-your-alarm-response-reporting/feed/ 0 Real-Link Security Patrol System is welcomed by Security Companies https://novaepos.com/real-link-for-security-patrols-system/?utm_source=rss&utm_medium=rss&utm_campaign=real-link-for-security-patrols-system https://novaepos.com/real-link-for-security-patrols-system/#respond Wed, 19 Aug 2020 15:23:52 +0000 https://novaepos.com/?p=2337 Since November 2009, Nova Epos have been marketing the Real-Link proof of attendance solution to the security industry with great success in being an effective security patrols system. Real-Link is a real-time proof of attendance system that uses Near Field Communication (NFC) and Radio Frequency Identification (RFID technology). Using a NFC enabled mobile phone, an […]

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Since November 2009, Nova Epos have been marketing the Real-Link proof of attendance solution to the security industry with great success in being an effective security patrols system. Real-Link is a real-time proof of attendance system that uses Near Field Communication (NFC) and Radio Frequency Identification (RFID technology).

Using a NFC enabled mobile phone, an employee needs to only touch a pre-positioned tag point to prove where they have been and when. Using GPRS the data is sent back to the server immediately, enabling managers to view this in real-time via a web based log-in.

This functionality is proving to be extremely useful for security patrols systems. They place RFID tags at certain points around static and mobile sites and the security guard is equipped with the NFC phone. When he is patrolling, he simply touches the tag with the phone to prove he has been there. This is great for security companies to ensure that their guards are doing the job they should be, but also as proof to their clients of the service they are providing.

Real-Link also has other functionality that is ideal for security patrols systems. As well as transmitting basic information about where the guard has been and when, the system can also enable the guard to record information at the touch of a button on the phone. Information such as if the site is secure or insecure, if there is a broken window, a fire and a whole lot of other information can be recorded whilst on site. This not only removes the need to fill in paper forms on site but also enables a supervisor or control room to see this information immediately.

Within the last couple of years Real-Link evolved and new features were added which are proven to be beneficial for security guards. One of these feature is the attendance alert module which  enables a text message or email to be sent if a patrol is missed. This is a great tool to help with lone worker protection as you will know instantly if a patrol is missed and can try to contact the guard to check that everything is alright.

A number of security companies have already started using Real-Link and are able to see the benefits immediately. If you would like a no-obligation demonstration of Real-Link security patrols system and you want to find out more about the different functionalities please don’t hesitate to contact us.

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