novaepos • Nova Epos | EPOS Solutions & SaaS Workflow Management

Boost Workplace Efficiency: Switching to Apps for Daily Tasks

novaepos — Sun, 03 Mar 2024 11:17:00 +0000

Apps have become an integral part of our daily lives, simplifying tasks from managing bank accounts to ordering food and adjusting home thermostats.

With the widespread use of smartphones, the convenience of accessing information and services with a simple touch or swipe has become second nature. However, the integration of apps into professional settings remains underutilised, presenting a significant opportunity for workplace efficiency.

While many familiar apps like email, receipt management, and email marketing tools are already in use by millions, there exists a vast array of untapped potential for apps to streamline various workplace tasks. One such area ripe for improvement is the management of checklists and inspections.

Traditionally, checklists and inspections are conducted using pen and paper, resulting in cumbersome processes and often leading to lost or mishandled documents.

By transitioning to app-based solutions, organisations can eliminate these inefficiencies and enhance productivity. Modern apps offer diverse functionalities, allowing for seamless digital documentation of inspections, eliminating the need for physical paperwork and reducing environmental impact.

Another area primed for optimisation is form filling. In various workplace contexts, from employee onboarding to client intake processes, forms are a staple requirement. Leveraging apps for form filling not only accelerates the process but also enhances professionalism by ensuring accurate and organised data collection.

These examples underscore just a fraction of the potential benefits that app integration can bring to workplaces. From enhancing efficiency and speed to fostering a more professional image, the advantages are numerous.

If you’re interested in exploring how our solutions can empower your business by leveraging app technology for these tasks and more, we invite you to reach out for further information. Let’s unlock the full potential of your workplace together.

The post Boost Workplace Efficiency: Switching to Apps for Daily Tasks first appeared on Nova Epos | EPOS Solutions & SaaS Workflow Management.

Leading Facilities Management Company Chooses Real-Link

novaepos — Mon, 30 May 2022 11:50:04 +0000

A little bit of background on Corpor@te Facilities Services

Corpor@te Facilities Services (CFS) is a family-run provider of integrated facility management solutions. They operate nationally across the whole of the UK providing cleaning, security and support services for over 50 shopping destinations. CFS holds SIA approved contractor status for the provision of security guarding and public space CCTV services and are Safe Contractor approved.

The challenges

When CFS started using Real-Link, they had a number of matters that they were trying to address. The first of these was employee attendance. They needed a simple way to prove to their clients that employees were where they should be, at the required times.

The Real-Link system easily addressed this by generating real-time data, showing where each employee had been and when they had been there. The system also provided options to record what has been done in each location.

The solution

Clients are even given their own system logon so that they can check this information at any time, providing complete transparency between CFS and their clients. This level of transparency helps to create a positive relationship and avoid disputes about the service provided.

In addition to proving attendance, CFS is using the Real-Link system to counter insurance claims. As well as providing proof that an employee has been at a certain location, CFS also use the Real-Link system to document any issues that they encounter such as trip hazards and the action that was taken.

This provides invaluable evidence to counter any claim of trips, slips or falls.

Jack Martin, Managing Director of CFS has stated that the use of Real-Link has meant that “Insurance claims can be countered easier and more effectively”

Furthermore, we were able to improve communication and increase efficiency for the CFS team.

If a member of staff discovers graffiti or a maintenance issue, they can detail this in a digital report and send it out immediately via the system. With real-time reporting, it means that CFS can take the action required quicker, providing a more effective and transparent service to their clients.

About Real-Link

Real-Link is a data capture and management software that utilises mobile phones and cutting-edge NFC technology. Real-Link is fully customisable to each individual customer’s needs or available as an ‘out of the box’ solution.

It is easy to use, quick to set up and cost effective. Real-Link provides the ability to monitor the location of employees, capture additional data including photos and video, and assists with lone worker protection

The post Leading Facilities Management Company Chooses Real-Link first appeared on Nova Epos | EPOS Solutions & SaaS Workflow Management.

How do we ensure the Real-Link application is secure?

novaepos — Mon, 25 Apr 2022 10:36:28 +0000

Ways to ensure our application is secure:

QR and URLs

Real-Link application is custom-built for each business and we use QR codes & unique URLs when we send the application over to you for downloading it securely.

Tracking

We keep track of the number of installations on different device types for every customer.

Unique logins

We provide individual logins for different access levels for both mobile and web users. This includes logins for your customers who can have minimal access for viewing the reports.

Testing

We preinstall, test and load the application for customers who purchase mobile devices from us.

Updates

Our developers update the Real-Link cloud-based software regularly.

The post How do we ensure the Real-Link application is secure? first appeared on Nova Epos | EPOS Solutions & SaaS Workflow Management.

How can a management software system help you streamline your security services?

novaepos — Mon, 04 Apr 2022 14:57:31 +0000

What is a management software system for security?

A security management software system is a cloud-based solution used for managing security staff and operations. The software is usually installed on mobile devices that security guards carry around to record useful details about the premises they patrol.

The system will make the information that has been recorded available on a back end web portal which can be accessed remotely on a desktop device using unique logins for each staff member.

How can a management software system help your security company?

by making you aware of incidents as they happen to be able to deal with these effectively
by organising your data and keep information secure
by offering you the ability to send reports to customers in real-time which increases efficiency and improves customer service
by providing you with the ability to monitor employee activity such as attendance, logs, reports, and communicate with them at anytime from anywhere: storing, accessing, amending and adding site & employee data remotely, sending messages and instructions to employees
by helping you automate processes i.e. incident happens>incident is reported> you get a PDF report about it in real-time- it's that simple
by improving the safety of guards through lone worker functionality

Are you already implementing these techniques using a piece of software within your company? Contact us to learn how we can help!

How do we ensure the Real-Link application is secure?

Ways to ensure our application is secure: QR and URLs...

novaepos25/04/2022

How can a management software system help you streamline your security services?

What is a management software system for security? A security...

novaepos04/04/2022

Improve your business response times with Real-Link

Improve business response times using a simple solution How do...

novaepos25/02/2022

Reasons why digital reporting is part of the incident response process

How can digital reporting help improve the incident response process?...

novaepos13/01/2022

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The post How can a management software system help you streamline your security services? first appeared on Nova Epos | EPOS Solutions & SaaS Workflow Management.

Improve your business response times with Real-Link

novaepos — Fri, 25 Feb 2022 09:50:00 +0000

Improve business response times using a simple solution

How do you deal with issues?

Many businesses base their reputations on their ability to deal with issues when they arise, in a quick and efficient manner. If a member of your team discovered an issue and needed to report it quickly, would you have an easy way to deal with is? Here is how you can improve your businesses response times with Real-Link. By using the app, your employees can now complete a report which is instantly sent to the relevant person or department. No more ringing around departments, wasting time hanging on the end of a phone. No more scrolling through data to see what the report was about, or worse still, not dealing with the issue until a later time/date.

The perfect solution

Using the standard Real-Link mobile app, employees can fill in easy to use reports on the phone to record an incident, maintenance issue, staff no-show or anything else where you would need instant notification. This is sent immediately to the correct department or person based on who filled the report in, the location and which report it was. Within seconds of the report being completed, the relevant person/department is notified and action can then be taken to rectify the situation.

Reports are very simple and easy to use. This ensures that the reporting member of staff does not spend too long completing it. If more information is required, forms can be developed further. Real-Link can be fully customised to your requirements.

Full review of your staff operations

In addition to the instant alarms, Real-Link can also be set to email reports to key members of staff (or customers) on a daily or weekly basis, enabling you to see what has (or hasn’t) been done by who, when and where.

Real-Link can help streamline your business communications fast and in a way that does not take up too much of your employees’ time. Many businesses have already saved time and money replacing more traditional methods with Real-Link’s quick and easy to use instant notifications.

Contact us to see how we can help:

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The post Improve your business response times with Real-Link first appeared on Nova Epos | EPOS Solutions & SaaS Workflow Management.

Reasons why digital reporting is part of the incident response process

novaepos — Thu, 13 Jan 2022 11:01:05 +0000

How can digital reporting help improve the incident response process?

Digital reporting is quick and reliable delivering real-time data transfer.

It promotes innovation having loads of useful features such as automated reports and time & attendance tracking.

It is flexible when it comes to capturing details: images, text, video.

It is efficient in terms of data handling and storing information.

Our Real-Link digital reporting system...

Contact us

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The post Reasons why digital reporting is part of the incident response process first appeared on Nova Epos | EPOS Solutions & SaaS Workflow Management.

Are you still paying or going to pay too much?

novaepos — Thu, 13 Jan 2022 09:50:58 +0000

Pre-Covid, businesses were quite happy to take advantage of tax breaks, low cost of borrowing and enter long-term, typically, 4-year lease-finance purchase for new Epos systems or rental agreements for Merchant terminals.

Post-Covid, not so, whilst there are still alternatives to cash, some businesses have been lured to the prospect of free or very low-cost Epos systems and or Merchant terminals, with very low-monthly costs and almost no fixed contract period either, BUT and it is a biggie, much higher card rates and transactions fees, which add up quickly, whilst on the face of it still appearing low, until you check your statement.

With more contactless transactions taking place now, and with a greater spend, these costs will rise very quickly!

Pre-pandemic contactless in the UK, accounted for 40% of all card transactions, according to Barclaycard, last year these rocketed to almost 90%, with the single transaction limit at £100 now up from £30.

A quick example, take a good debit card rate of 0.35% per transaction and one of the higher charge zero contract options at 1.75%, still quite low compared to other business charges … you would think?

Now apply £70,000 of monthly card purchases in a business, one cost is £245 in charges, and you can add a tenth in per terminal fees, the other is £1,225 not such a good deal, is it?!

So, what are the other alternatives?

Especially, as life post lockdowns is not going to be a mad rush, may be a little hit and miss for a while and will take time to re-establish itself to 2018 levels.

For Epos, don’t use a free one tied to a card provider , unless you can use a mini-pos with one of the new Android 4G Wi-Fi combined tablet / card terminal devices like the PAX A920, also check on any additional data costs as with some providers it is free, others £5 per month and other purely bandwidth at ridiculous prices, as well as all card rates and extra charges.

Alternatively, take advantage of a lease purchase package, with the additional tax relief that is available including the 130% tax relief for a Capital investment into your business, however, reduce the interest if you can and choose a shorter repayment period.

Choose the equivalent of a Saas (Software as a service) solution, effectively a long-term owned part-rental option, a monthly fixed-cost, typically used by Cloud-based epos providers, many will charge an initial upfront cost for hardware, set-up, configuration and even installation, but it is far lower than if purchasing in full at the outset, followed by a fixed-monthly payment for the balance of the initial costs, support, cloud-hosting etc.

Or find an Epos dealer and Merchant Services provider who have the right balanced solution for you, that is affordable now and, in the future, when things are back to normal, or as normal as it will ever get.

Unless, your business is very small or mostly cash transactions, always opt for a Merchant Provider contract as likely to pay less in fees, typically less than £2,500 to £3,000 per month or double or treble that, if taking into account a free Epos too, if it is up to the task and has all the features and functionality you need as well as the benefit of not being tied into a long-term agreement and potential cancellation fees.

Call 01243 855700 to speak to our EPoS specialists.

The post Are you still paying or going to pay too much? first appeared on Nova Epos | EPOS Solutions & SaaS Workflow Management.

Improve hotel efficiencies with Real-Link hospitality management software

novaepos — Tue, 03 Aug 2021 13:27:52 +0000

Paper-based reports are a thing of the past...

If you are looking for ways to automate processes in your hotel and remove intensive paper-based checks then our hospitality management software can help you.

You can receive instant notifications to reception and other departments to speed up and improve the service.

About Real-Link hospitality management software

Real-Link is an application that runs on a mobile device and uses the mobile phone network or Wi-Fi to send data instantly to the relevant people.

Whether it be room cleaning inspections, security patrols, noise monitoring, toilet checks, fire inspections, or mini bar checks, Real-Link can help transfer location-based information in real-time.

You can view what minibar items have been consumed, that a room is ready for the next guests, or that there is a maintenance issue. This is achieved through real-time notifications as data is reported by your staff.

Instant notifications mean that things can be actioned as soon as they are reported.

You can forget about waiting for paper-based reports to turn up or relying on phone calls (and the subsequent jotting down on paper). Our cloud-based system stores all the data in one place. This means that you can refer back to it at any time without the need to search through an antiquated filing system.

Follow Real-Link on LinkedIn to keep up with updates :

The post Improve hotel efficiencies with Real-Link hospitality management software first appeared on Nova Epos | EPOS Solutions & SaaS Workflow Management.

VAT RATES TO CHANGE AGAIN AND AGAIN

novaepos — Mon, 19 Jul 2021 10:35:00 +0000

EIGHT MORE MONTHS BEFORE RETURN TO NORMAL – TIME TO PAY IT FORWARD

July 2020 saw the almost unprecedented situation of VAT rates being slashed to 5% within the hospitality and leisure sectors. This move by the Chancellor, was initially set to run until mid-January, however, was extended to the end of March, mainly due to continued lockdowns, and once again until the end of September 2021.

With an interim bump in rates returning to 12.5% in October until the end of March 2022 and then back to the pre-Covid rates of 20%.

VAT is the third-largest generator of revenue for the Government, so on the face of it a huge deduction, the only comparable one, almost fifty years ago in the financial crises of the mid 1970s, but in actuality, with the number of businesses closed or partially operating the effective loss to HMRC is not that big, (if an estimated £3bn) is not that big, compared to the other Covid related expenditure and support measures?

For many hospitality businesses, they decided not to pass on the reduction to their customers and instead retain the additional bonus revenue, however, we are aware of some Council operated concessions, chose to pass on the reduction as a saving to their customers and it was widely reported that leading hospitality chains and Quick Service Restaurants did the same.

Due to demand, many holiday accommodation operators have also decided to hold on to this windfall, through their pitch fees for caravans and tents, even though they have not been as badly affected as hotels and attractions, let alone the majority of late-night businesses that have been closed since last March.

So, as we move into the autumn and winter months, will more businesses retain the additional margin or choose to reward their customer base?

The Chancellor’s original stated aim was to protect jobs and stimulate the beleaguered hospitality and leisure sectors, by allowing businesses to offer discounts to customers, but further Covid restrictions and lockdowns, prevented that happening, hence the extensions.

Is it time to pay this forward as intended, especially, as there will many no longer receiving furlough payments?

What was on the face of it a very good intention and stimulus, really hasn’t proven to be effective at all.

For the businesses receiving this benefit there are two rate changes between now and April 2022, is this something that takes you hours to do or does your EPOS system supplier do this for you automatically or a chargeable event?

Have the discounted rates been of benefit to your business and have you passed on any savings to your customers?

The post VAT RATES TO CHANGE AGAIN AND AGAIN first appeared on Nova Epos | EPOS Solutions & SaaS Workflow Management.

Reduce risk associated with lone working using a simple tool

novaepos — Tue, 06 Jul 2021 12:58:50 +0000

Reduce the risk associated with lone working using a lone worker protetion solution

In this article we will discover how to reduce the risk associated with lone working using a simple tool that will help reduce insurance costs.

There are many scenarios where lone working is required; some examples of these include securing premises as a guard and doing maintanance or cleaning work on a remote site.

Employers’ liability insurance is a legal requirement that covers you and your business for compensation costs from employee claims. During 2019-2020 there were 79 027 successful insurance claims in the UK as NimbleFins reports.

In the security world, liabilities can be more frequent as guards are predisposed to an increased safety risk due to lone working, compared to other industries.

Therefore, in order to reduce some of the risks associated with lone working, deal with incidents quicker and possibly reduce the cost of insurance you can acquire a lone working protection solution that helps you monitor your guards remotely.

In the event of an emergency, it is a good idea to have a panic button or device that your lone worker can use or to have set up an alarm when patrols are missed.

Additionally, it is necessary to demonstrate sensibility to risk by offering adequate training & conducting regular risk assessments.

Tell us about your company and what do you currently do to protect your lone workers.

Click here to find out how Real-Link can improve business response times.

The post Reduce risk associated with lone working using a simple tool first appeared on Nova Epos | EPOS Solutions & SaaS Workflow Management.